FAQ

HELP CENTER

Frequently asked questions.

Find answers about products, ordering, shipping, returns, warranties, and shopping support. If you still need help, you can contact our team directly.

SHOPPING & PRODUCTS

Before you choose.

What products does Aurevoro offer? +

Aurevoro focuses on premium home wellness and golf equipment. Our wellness selection includes saunas and cold plunges, while our golf selection includes golf simulator packages and launch monitors.

How do I choose the right product for my space? +

Start by reviewing product dimensions, installation or setup requirements, available configurations, specifications, and the space you have available. Each product page includes information to help you compare your options.

Can you help me compare products? +

Yes. If you are comparing multiple products, contact us with the models you are considering and any important details about your space, goals, or setup. We can help you review the available product information.

Where can I find product specifications? +

Product dimensions, features, included components, technical specifications, and other available details can be found on the individual product page.

ORDERS & PAYMENT

Placing your order.

How do I place an order? +

Select the product and any available options, add it to your cart, and continue through checkout. Review your product selection, contact information, and delivery details carefully before completing your purchase.

How do I know my order was received? +

After a successful checkout, an order confirmation will be sent to the email address provided during checkout. Keep your order number available if you need to contact us about your purchase.

Is checkout secure? +

Checkout is processed through Shopify's secure commerce platform and the payment methods enabled for the store.

Can I change an order after it has been placed? +

Contact us as soon as possible if you need to request a change. Whether an order can be modified depends on its current processing and fulfillment status.

SHIPPING & DELIVERY

Getting it to you.

How long does shipping take? +

Processing and delivery times can vary depending on the product, manufacturer, destination, and shipping method. Review the product page and Shipping Policy for the most relevant information available.

Do large products require special delivery? +

Some larger products may have specific freight, access, receiving, or delivery requirements. Review any delivery information shown for the product and contact us before ordering if you are unsure about your location or access conditions.

How can I track my order? +

When tracking information is available for your shipment, it may be provided through the order information associated with your purchase.

What should I do if there is a delivery issue? +

Contact us with your order number and a clear description of the issue. If relevant, include photos or other information that may help us understand what occurred.

RETURNS & WARRANTY

After your purchase.

What is your return policy? +

Return eligibility and requirements may depend on the product and applicable policy. Please review our Returns & Refunds Policy before purchasing and contact us if you have questions about a specific product.

Do products include a warranty? +

Warranty coverage can vary by product or manufacturer. Review the warranty information available for the product and our Warranty page for additional details.

What information should I provide when requesting support? +

Include your order number, product name, a description of the issue, and any relevant photos or documentation. Providing complete information can make it easier to review your request.

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