LEGAL

Shipping Policy

This Shipping Policy describes general order processing, shipment, delivery, tracking, and receiving procedures for purchases made through Aurevoro.

Order processing

Processing time varies by product, manufacturer, inventory status, destination, and fulfillment arrangement. Processing time is separate from carrier transit time.

Shipping availability

Shipping availability may depend on product type and delivery destination. Certain products or locations may require specific carriers, freight service, delivery arrangements, or additional confirmation.

Estimated delivery times

Any delivery or transit estimate is provided for general guidance and is not a guaranteed delivery date unless expressly stated otherwise in writing.

Carrier delays, weather, inventory changes, freight scheduling, holidays, address issues, and other circumstances outside our direct control may affect delivery.

Parcel and freight shipments

Smaller products may ship using standard parcel carriers. Larger, heavier, or oversized products may be transported by freight carriers and may involve different receiving procedures.

Freight delivery

Freight shipments may require suitable access to the delivery location and may involve appointment scheduling, telephone coordination, signature requirements, or other carrier procedures.

Unless specifically included in the selected delivery service, freight delivery should not be assumed to include installation, assembly, placement inside a building, removal of packaging, or movement to a final installation location.

Delivery address

Customers are responsible for providing an accurate and complete delivery address, contact information, and any reasonably necessary access details.

Address changes cannot be guaranteed once processing or shipment has begun and may result in additional carrier charges where applicable.

Tracking

When tracking information is available, it may be provided through Shopify order notifications, carrier communications, or other shipment updates.

Carrier tracking events may not appear immediately after a shipment is created.

Receiving and inspection

Customers should inspect deliveries and packaging where reasonably possible. If visible damage is present, document the condition with photos and retain packaging, labels, and shipping documentation.

Delivery problems

Contact Aurevoro promptly if you experience a delivery issue. Include your order number, description of the issue, and relevant supporting documentation.

Failed or refused delivery

Additional shipping, storage, redelivery, return freight, or handling costs resulting from an incorrect address, missed delivery requirements, refusal without authorization, or inaccessible delivery location may be the customer's responsibility where permitted.

Order changes

Contact us as soon as possible if an order needs to be changed. Changes cannot be guaranteed after fulfillment or shipment has begun.

Contact

Questions regarding shipping or delivery may be sent to:

Aurevoro
Email: aurevoro@proton.me
Address: 4490 SE Cheri Ct, Stuart, FL 34997, United States