RETURN GUIDELINES

Before requesting a return

Contact Aurevoro before sending any product back. Products returned without prior authorization may not be eligible for acceptance or refund.

Return eligibility may depend on the product's condition, manufacturer requirements, shipping status, return window, packaging, and other applicable terms.

Condition of returned items

Unless otherwise stated, eligible items should generally be unused, uninstalled, undamaged, and returned with original packaging, parts, manuals, accessories, and other materials supplied with the product.

Non-returnable products

Certain custom, special-order, made-to-order, final-sale, installed, used, opened, or manufacturer-restricted items may not be eligible for return. Product-specific restrictions take precedence where disclosed.

Return shipping

Unless the return results from an error attributable to Aurevoro or another applicable exception, return shipping costs and related transportation charges may be the responsibility of the customer. Freight items may involve substantial return shipping costs.

Refund processing

Approved refunds are generally issued after the returned item has been received and reviewed. Any applicable deductions, shipping charges, restocking fees, or other adjustments will be communicated where relevant.

Damaged or incorrect items

If an order arrives damaged, incomplete, or incorrect, contact us as soon as possible with your order number, photos, packaging information, and a description of the issue.